GENERAL QUESTIONS

Yes. Eligible leaks in the service line from our meter andtap to your home may qualify for a bill adjustment, subject to eligibility
requirements and board approval. For leaks beyond the shut-off valve, we offer monthly
payments instead of a lump-sum payment.

Complete the New Tap service application from our office or website’s Forms Tab. Pay the $359.77 combined deposit and tap fee at our office with exact cash, Money order, or a check. Your request joins the installation list only after payment is recieved. Installation takes about 6 to 12 weeks, depending on workload and supplier availability, on a first-come, first-served basis. Follow the service line recommendations and requirements on the application’s last two pages. Monthly base-rate billing starts when the meter is installed, even if your service line is not ready. You must pay the monthly base rate for 36 months before discontinuing service.

Yes. Submit the deposit transfer form with the new account holder’s service
application. ID is required from both parties and everything can be found under our FORMS tab.

To keep service in your name, visit our office immediately;this must be done in person. If selling the home or leaving it unoccupied, promptly mail us the Discontinuation of Service form from our website’s Forms section.

Complete the New Customer application from our office or website’sForms section. Pay the $59.77 deposit at our office with exact cash or a check. We bill one month behind, so your first billing postcard should arrive about
one to one and a half months after service starts.

We mail bills by the first of each month. If yours hasn’tarrived by the second week, call 304-379-3130 for your balance and payment options. Payment is due by the 20th to avoid late fees. Postal delays do not
qualify for late-fee removal.

Please go to the button on the menu for "Online Payment" follow the directions on that page to create an account with our online payment partner PAYSTAR. Then use same directions to sign up for E-billing.

Check your spam or junk folder, then review your e-billingsettings. View your balance online anytime; it updates hourly. Officecard payments take about one hour to appear in Paystar. Office cash or check payments may take a couple of days.

Need help? Call 304-379-3130.

Please go to the button on the menu for "Online Payment" follow the directions on that page to create an account with our online payment partner PAYSTAR. Then use same directions to sign up for Auto Pay.

If your question was not answered on this page, or if you need clarification regarding any of the information provided, please do not hesitate to contact the Preston County PSD #4 Office at (304) 379-3130. Our staff will be happy to assist you.

Office Phone: (304) 379-3130
Website: Please use the forms and resources available throughout this page for additional assistance. There is a section to contact us via email under CONTACT tab.